Return and refund policy

We want you to be happy with what you buy from Main Workspace. This page explains how returns, exchanges and refunds work.

What you can return

You can return an item within 7 days of receiving it, if it is unused, in its original condition and packaging, and you have your order number.

What we cannot take back

For hygiene and safety, we cannot take back opened personal care items, underwear, food and drink, or items made specially for you. Items damaged by use or wrong handling cannot be returned.

If something is wrong with your order

If your item arrives damaged, faulty or is not what you ordered, tell us within 48 hours of delivery with your order number and a clear photo. We will replace it or refund you.

How to return something

Contact us through our Contact page or on WhatsApp with your order number and the reason for the return. We will tell you where to bring or send the item. Please do not send anything back before we reply.

Refunds

When we have received and checked the returned item, we refund the price of the item by bank transfer within 7 working days. Delivery fees are not refunded unless the return is because of our mistake.

Exchanges

If you would rather have a different size, colour or item, tell us in your message and we will arrange an exchange, if it is in stock.

Questions

If anything here is unclear, please contact us before you buy. We are happy to help.